Need help? We're here for you — 24/7 assistance to make your Banapay experience smooth and secure.
If you have questions, issues, or feedback, contact us anytime:
Simply download the Banapay app, sign in, select a recipient, enter the amount, and choose your payment method. We'll handle the rest securely.
Transfers to mobile money are typically instant. Bank transfers may take 1–2 minutes depending on the receiving bank.
Yes, Banapay applies a small transaction fee (shown before you confirm). We’re transparent about fees — no hidden costs.
If your payment fails, please check your internet connection and card details. If funds were deducted, contact us via support@banapay.net for quick resolution.
Yes. We use licensed partners (Flutterwave, Airtel Money, etc.) and bank-grade encryption to protect all transactions.
If you experienced a technical issue or incorrect transaction, please include the following in your email:
We’ll investigate and respond within 24 hours.