eSIM Nova Privacy Policy

Effective date: September 19, 2026

1. Information We Collect

We may collect your name, email address, contact details, billing information, device information, country or destination, and details about the eSIM plan you select. We collect only the information needed to provide and support the service.

2. How We Use Information

We use information to process eSIM orders, deliver activation instructions, verify and support your account, respond to questions, prevent fraud, maintain service security, and improve eSIM Nova.

3. eSIM Activation and Network Information

To provision and activate an eSIM, relevant order and technical information may be shared with the mobile network operators, connectivity providers, and other service partners that fulfil your plan. These partners process information according to their own privacy notices and applicable requirements.

4. Payments and Service Providers

Payments are handled by trusted payment providers. We may share information with providers that host our website, send email, provide customer support, protect our systems, or help us deliver the eSIM service. We do not sell your personal information.

5. Cookies and Analytics

eSIM Nova may use cookies or similar technologies to keep the website working, understand traffic, remember preferences, and improve performance. You can manage cookies through your browser settings.

6. Data Retention and Security

We retain information only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, dispute-resolution, and security requirements. We use reasonable administrative, technical, and organisational safeguards to protect personal information.

7. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or receive a copy of your personal information. To make a request, contact support@banapay.net. We may need to verify your identity before completing a request.

8. Children’s Privacy

eSIM Nova is not intended for children who are not legally able to enter into a service agreement. We do not knowingly collect personal information from children for the purpose of selling an eSIM.

9. Changes to This Policy

We may update this policy when our services or legal obligations change. The updated version will be posted on this page with a new effective date.

Contact Us

If you have questions about this policy or how your information is handled, email support@banapay.net.