eSIM Nova Account Deletion

eSIM Nova is a Banapay connectivity service.

How to request account deletion

You can request deletion without signing in to the eSIM Nova app. Email support@banapay.net with the subject “eSIM Nova account deletion request”.

In your email, include the email address or phone number associated with your eSIM Nova account and state that you want your account deleted. Please do not include passwords or payment card details. We may contact you to verify that you own the account before processing the request.

What is deleted

After we verify and process your request, we delete or de-identify your eSIM Nova account and associated personal data that is no longer required to provide the service. This includes account profile information and other data associated with your account, where applicable.

Data that may be retained

Some information may be retained for as long as required for legal, tax, accounting, security, fraud-prevention, or dispute-resolution purposes. Information held by mobile network, connectivity, payment, or other service partners may also be subject to their own retention policies and legal obligations.

Need help?

For questions about an eSIM Nova account deletion request, contact support@banapay.net.