eSIM Nova Help Center

We're here to keep you connected.

Need help with an eSIM plan, activation, or your account? Find answers and reach our support team.

Contact eSIM Nova Support

For orders, connectivity issues, activation help, or account questions, email our support team.

support@banapay.net

Email Support

How can we help?

Choose a topic to get started.

01

Installation & Activation

Learn how to install your eSIM, activate your plan, and check device compatibility.

View activation help →
03

Connection Troubleshooting

Find guidance if your eSIM is installed but mobile data is not connecting.

View connection help →
04

Account Assistance

Get help signing in, accessing your purchased plans, or updating account details.

Get account help →
06

Privacy & Data

Understand how your information is used when you browse, purchase, or activate eSIM plans.

Read privacy policy →

Frequently asked questions

Quick answers to common eSIM Nova questions.

How do I install my eSIM?

After purchasing a plan, open your eSIM details and follow the installation instructions provided. Your device must support eSIM and have an internet connection for installation. Installation steps vary by device.

When should I activate my eSIM?

Activation timing depends on the plan. Review your plan's instructions and validity conditions before traveling, as some plans may start their validity period upon installation or first connection.

My eSIM is installed, but mobile data isn't working. What should I do?

Confirm that you're in a supported destination, that the eSIM line is enabled and selected for mobile data, and that data roaming is enabled if your plan instructions require it. Restart your device and check the plan's network and APN instructions. If the issue continues, contact support with your order reference and device model.

What if I paid but haven't received my eSIM?

Check your eSIM Nova account and any order confirmation email. If the plan is still missing, contact support with your order reference and the email used for purchase. Do not include card numbers or passwords.

Can I use eSIM Nova on any phone?

You need an eSIM-compatible, carrier-unlocked device. Compatibility also depends on the device model and region. Check your device settings or manufacturer specifications before purchasing.

How do I request account deletion?

Visit our account deletion page for instructions. You can also contact support@banapay.net for help.